Story from 4/13/10

I only had one patient today, but I stayed very busy. On Tuesdays, Alissa is at the front desk by herself, and so I often go help her. Today's crisis was Bobbi, who works in Administration, needing a copy of the limited-english translation policy (or how we officially deal with people who cannot speak English) for Terry Reilly. She contacted Alissa and I at 8:55am saying that she urgently needed it by 9:30am for a meeting, and had heard it was left at the Boise clinic. Rummaging as quickly as I possibly could through 3 huge binders I found in the clinic, I called her back at 9:21am saying I could not find any policy of the sort. As we both sat on the phone dejected at the news, Stacey, one of the MA's, came in and said, "Have you checked the Intranet?" And volla, there it was on the front page of the corporate web site, in a very visible spot in the top left corner! Wow, disaster averted. Ha.